Comments on: 10 Pretty “Ploys” to Very Happy Clients

By: Mystic Madness

Mystic Madness — Mon, 06 Apr 2009 10:19:57 +0000

Good read. I think companies realize that and they have special teams dedicated for this purpose.

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By: Julie Newman

Julie Newman — Fri, 19 Sep 2008 14:39:20 +0000

I also like the philosophy of “the more you know, the more you know you don’t know”. The world is so huge and so wide, traveling definitely makes people grow, especially going cross-culture. It’s mind-opening and humbling at the same time. I hope that everyone gets the opportunity to travel so they can learn to take a step down and serve other people better.

I really like your post and would like to read more!

By: Joe Cheray

Joe Cheray — Wed, 20 Aug 2008 16:43:06 +0000

I think you have to be transparent when it comes to your business and that includes admitting you don’t know everything while at the same time also offering to find out the answers to their questions to the best of your ability in order to give great customer service.

I don’t claim to know it all when it comes the world of the internet however I do make it a point to learn as much as I can so that I can help someone else out who may not be as savy as I am with the internet and PC.

In that respect I think it is also important to act as a mentor of sorts in the client relationship. They are looking to you for support and assistance due to the fact that they can’t find what they need within themselves so it is up to you to foster a healthy business relationship with them so that one of two things will happen. First, they will feel they can trust you to guide them along the right path for their mental and financial well being and also they will use their positive experience to bolster you to others thus creating a good referral source for you.

By: Anand Dhillon

Anand Dhillon — Wed, 20 Aug 2008 13:04:09 +0000

Some excellent points.

Going above and beyond is something that will foster trust and credibility which will create very loyal customers.

Thanks for the article, Marina.

By: Marina Tsipenyuk

Marina Tsipenyuk — Wed, 20 Aug 2008 12:01:46 +0000

Thank you guys for the comments! I guess I will start on ‘10 Ploys to Very Unhappy Clients’.

I completely agree with you, Andrew, that it takes a bigger person to recognize that he or she does not know everything, and that this is not failure at all. I have always lived by ‘the more you know, the more you know you don’t know’, and it takes a strong person to constantly strive to learn. This is evidently a part of number 10, constant and never ending improvement.

By: GreatManagement

GreatManagement — Wed, 20 Aug 2008 09:36:39 +0000

Great article and number 9 stands out for me.

A strength is knowing that you don’t know everything. Many indivlduals see that as a failing – it isn’t. And if you don’t know, ask for advice.

Andrew

By: 10 Pretty “Ploys” to Very Happy Clients | autocarsinsurance

10 Pretty “Ploys” to Very Happy Clients | autocarsinsurance — Wed, 20 Aug 2008 02:56:24 +0000

[...] Original post by Marina Tsipenyuk [...]

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By: MrAchievement.com - Stanley Bronstein

MrAchievement.com - Stanley Bronstein — Wed, 20 Aug 2008 01:52:28 +0000

Constant and never ending improvement is something we ALL should strive for.

Good article.

Stanley Bronstein
MrAchievement

By: Avani-Mehta

Avani-Mehta — Wed, 20 Aug 2008 01:52:21 +0000

This is a great article. Quite consistent with Seth Godin’s philosophy – Customer is the king, Figure out how can you keep your customers happy etc. Looking forward to ‘10 Ploys To Very Unhappy Clients’